By the end of 2021, the transformation was validated on the global stage. BIDV was recognized by various international financial publications for having the "Best Digital Transformation" in the region. The "SABA" mindset had successfully transitioned one of Vietnam's oldest banks into a modern digital leader, proving that even the largest ships can turn quickly when the right technology drives the wheel.

As the summer waves of COVID-19 hit Vietnam, the SABA framework became a lifeline. While other sectors faced total shutdowns, BIDV’s digital infrastructure allowed for "Zero Contact" banking. The story of 2021 was defined by the removal of fees—a bold move to encourage digital adoption. By waiving transfer fees and account maintenance costs, BIDV signaled that its digital shift was a permanent commitment to financial inclusion, not just a temporary fix.

In early 2021, the world was still grappling with the complexities of the pandemic. For the Bank for Investment and Development of Vietnam (BIDV), the challenge was clear: how do you maintain a human connection and provide essential financial services when branches are restricted and customers are at home?